Management takes direct responsibility for quality and environmental management within the AZIMUT Group. In order to provide products and services that fully meet the needs of external and internal customers with the efficiency outlined in our procedures, Management sets forth the following Quality and Environmental Policy, upon which the Quality and Environmental Management System is based, and which will be periodically reviewed through the Management Review of the System:

QUALITY AND ENVIRONMENTAL POLICY – AZIMUTEL

Quality Commitments:

• To achieve our goals of customer satisfaction and continuous improvement among our stakeholders (customers, suppliers, employees, etc.) by maintaining and enhancing the trust and reliability of our products and services throughout the entire product lifecycle—from pre-sales through sales to after-sales.
• To meet the quality standards set forth in our procedures and to treat complaints as an opportunity for improvement and a source of lessons learned to enhance quality, while complying with applicable laws at all times.
• To integrate the company's human and technical resources into the proper management and effectiveness of AZIMUTEL's quality system, thereby achieving continuous improvement in the company's quality policies and customer satisfaction.
• The ongoing transformation of the retail sector driven by digitalization is leading to constant change and improvement in the quality of service provided to customers through these digital channels, which in turn requires us to focus on process quality. Consequently, both human resources and processes must be continuously adapted to these changes, as must our quality policy.

Environmental CommitmentsEnvironmental Commitments:

• Identify and manage the significant environmental aspects resulting from our activities, minimizing our environmental impact and promoting the efficient use of resources.
• Comply with applicable environmental laws and regulations, as well as any other environmental requirements to which the organization subscribes.
• Promote waste reduction, reuse, and recycling in our operations, as well as the use of materials and processes that minimize environmental impact.
• Implement environmental awareness programs for our employees and suppliers to foster a culture of sustainability and a commitment to protecting the environment.

QUALITY AND ENVIRONMENTAL POLICY – VIDEOACUSTIC

Quality Commitments:

• To achieve the satisfaction of our stakeholders (customers, suppliers, employees, etc...) by maintaining and increasing the trust and reliability of our products and services, both in pre-sales, sales and after-sales, i.e. in the life cycle of the product.
• Meet the quality expectations indicated in our procedures and treat complaints as a means of improvement and lessons learned to improve quality and comply at all times with applicable legislation.
• To integrate the human and technical resources of the company in the adequate management and effectiveness of VIDEOCUSTIC's quality system, in order to achieve the continuous improvement of the company's quality policies and customer satisfaction.
• The idiosyncrasy of VIDEOACUSTIC leads us to ensure the quality of the end user of our products and services (digital content). The company through our client operators is working to understand, measure and improve the satisfaction of end-user services.
• In order to meet customer needs and improve customer satisfaction, the company is continuously investing in development and innovation.
• The continuous digitalization of our solutions and services leads us to a constant change and improvement of the quality offered to the customer by these digital means, which leads us to address the quality of the processes. Consequently, both human resources and processes must be constantly adapted to these changes and therefore its quality policy. Processes are becoming a third pillar of the company based on their standardization, robustness and continuous improvement.

Environmental Commitments:

• Prevent pollution and minimize the environmental impact of our operations by optimizing resource and energy consumption.
• Comply with current environmental regulations and other voluntary requirements that contribute to sustainability.
• Raise awareness and train our employees and suppliers on environmental best practices, fostering an organizational culture aligned with environmental protection.
• Develop waste management strategies, ensuring proper sorting, reuse, and disposal in accordance with best environmental practices.
• This policy will be reviewed periodically to ensure that it remains aligned with the organization’s current situation and its commitment to continuous improvement in quality and environmental performance.

Javier Rodriguez Sanz
Manager