• Achieve the satisfaction marked by our quality objectives and continuous in our stakeholders (customers, suppliers, employees, etc ...) maintaining and increasing the confidence and reliability of our products and services, both in pre-sales, sales and after-sales, that is, in the life cycle of the product.
  • Meet the quality expectations indicated in our procedures and treat complaints as a means of improvement and lessons learned to improve quality and comply at all times with applicable legislation.
  • Integrate the human and technical resources of the company in the proper management, and effectiveness of the quality system of VIDEOCUSTIC, so that it achieves the continuous improvement of the company's quality policies and customer satisfaction.
  • The idiosyncrasy of VIDEOACUSTIC leads us to ensure the quality of the end user of our products and services (digital content). The company through our customer operators is working to understand, measure and improve the satisfaction of services to end users.
  • In order to meet the needs of customers and improve their satisfaction, the company is in a continuous investment in Development and Innovation.
  • The continuous digitalization of our solutions and services leads us to a constant change and improvement of the quality offered to the client by these digital means, which leads us to treat the quality of the processes. Consequently, both human resources and processes must be constantly adapted to these changes and therefore their quality policy. Processes are becoming a third pillar of the company based on their standardization, robustness and continuous improvement.