Do you want to help passengers feel less isolated on your routes?
High quality Wifi service and monitoring of your fleet.
Being able to travel reliably and safely has always been an important factor in attracting users of public transport, but it has undoubtedly become something primordial from one day to the next and it does not seem that this is going to change in our immediate future.
Passenger confidence must be restored so that operators can once again mobilize their fleets profitably. All of us who participate in this market, by communicating and transmitting confidence, will contribute to participate in the "new normality" of the sector.
Safety and comfort are the two axes on which we must reorient the strategy in the mobility sector and now that physical distance is a requirement for the use of public transport, the possibility of Internet connection helps enormously to mitigate isolation.
Mobility connectivity without interruptions or waiting times.
As users, passengers expect stable, agile and quality service. Communications services in confinement have not been affected by overloading, and having high-speed internet wherever we go is something we take for granted.
The bus or coach environment is no exception. Dedicated "Wifi solutions" in this sector integrate hardware with specific features for road mobility, together with specific software that mainly allows us to remotely monitor the quality of this service.
IoT: What is a manageable wifi solution and what does it allow us to monitor?
We can define a manageable wifi system as one that allows us to control and act on key aspects of the provision of the service by the service owner, allowing us to control the operation and use of the service.
It is the system that as the owner allows us to control and act on key aspects of service provision so that we control the operation and direct the use of the service.
When we have control of the wifi system we offer, we have the essential tool that provides complete visibility of our fleet, both in terms of vehicle location and service consumption analytics.
We can see in real time the status of our vehicles, know which passengers repeat travel experience with us, which vehicles make trips with the highest rate of new passengers. We can know through surveys the satisfaction rate of users who repeat with us and try to build loyalty of new ones.
In short, beyond allowing the passenger to communicate, we can count on objective data that can be analyzed and processed, obtaining conclusions and allowing us to design specific actions that will have an impact on the quality of the service we offer.
What are the critical points of the Wifi service provision?
From our experience of more than 10 years in the sector, we can identify the following most critical aspects on which our solutions allow us to act:
- Avoid bandwidth inequality: we can assign the same specific bandwidth per traveler, as well as the amount of time we allow users to be connected. In this way, we will avoid that there are passengers who monopolize all the bandwidth (by watching high definition videos, massive downloads...).
- Prevent our WiFi network from becoming a data "free bar": we can limit the overall data volume downloaded and uploaded per session and user, adapting data consumption to the plans contracted with the telephone operators.
- Avoid accessing undesirable content: adult sites, massive download sites or any other site that should not be used in public on a bus.
- To remotely detect possible technical incidents in our vehicle routers and be able to solve them, with the least possible impact on service continuity.
- Enable firmware upgrades and remote technical maintenance, without the need to travel for troubleshooting.
A new way of communicating with travelers
Through our solutions we can interact with the passenger directly and indirectly:
- Through the preparation of surveys we can know the passenger satisfaction index, which will allow us to define improvement actions aimed at increasing the number of travelers.
- Thanks to the information on connection ratios, we can know which profile of travelers and routes are the most used.
- We have an advertising module managed from the access page or by sending advertising content that allows us to consider a way of income to be able to recover investments in this service.
We have before us an opportunity to make the leap to professionalize, improve and monetize the provision of this service in your fleet and we will be happy to contribute to this change and become your traveling companion in this experience.
From Azimut we are convinced that this does not have to stop. Count on us!
