Quality Wi-Fi On Board and Fleet Monitoring

Do you want to help the passenger to feel less isolated on your routes?

High quality Wi-Fi service and monitoring of your fleet.

Being able to travel reliably and safely has always been an important factor in attracting users of public transport, but without a doubt it has become essential from one day to the next and it does not seem that this will change in our future. immediate.

Passenger confidence needs to be restored if operators are to be able to re-move their fleets profitably . Among all of us who participate in this market, by communicating and transmitting trust, we will contribute to participating in the "new normal" of the sector.

Safety and comfort are the two axes on which we must reorient the strategy in the mobility sector and now that physical distance is a requirement for the use of public transport, the possibility of Internet connection helps enormously to mitigate isolation .

Mobility connectivity without interruptions or waiting times.

As users, passengers expect to have a stable, agile and quality service . Communications services in lockdown have not been affected by overload and having high-speed internet anywhere is something we already take for granted.
The bus or coach environment is no exception. The “ Wifi solutions ” dedicated to this sector integrate hardware with specific characteristics for road mobility, together with specific software that mainly allows us to remotely monitor the quality of this service.

IoT: What is a manageable Wi-Fi solution and what does it allow us to monitor?

We can define a manageable Wi-Fi system as one that allows us to control and act on key aspects of the provision of the service by its owner, allowing control of the operation and use of the service.
This is the system that, as the owner, allows us to control and act on key aspects of the provision of the service in such a way that we control the operation and direct the use of the service.

When we have control of the Wi- Fi system that we offer, we have the essential tool that provides complete visibility of our fleet, both in terms of vehicle location and service consumption analytics.

We can see the status of our vehicles in real time, find out which passengers repeat their travel experience with us, which vehicles make routes with the highest number of new passengers. We can find out through surveys the satisfaction rate of users who repeat with us and try to retain new ones.

In short, beyond allowing the passenger to communicate, we can count on objective data that can be analyzed and processed, drawing conclusions and allowing the design of specific actions that will impact the quality of the service we offer.

What are the critical points in the provision of Wi-Fi service?

From our experience of more than 10 years in the sector , we can identify the following most critical aspects on which our solutions allow us to act:

• Avoid bandwidth inequality - We can assign the same specific bandwidth per traveler, as well as the amount of time we allow users to be connected . In this way we will avoid that there are passengers who monopolize all the bandwidth (due to the viewing of high definition videos, massive downloads...)
• Prevent our WiFi network from becoming a data “free bar”: we can limit the volume of global data downloaded and uploaded per session and user, adapting data consumption to the plans contracted with the telephone operators.
• Avoid access to unwanted content: adult pages, massive download pages or any other that should not be used in public on a bus.
• Remotely detect possible technical incidents of the routers of our vehicles and be able to solve them, impacting the continuity of the service as little as possible.
• Allow firmware updates and remote technical maintenance, without the need to travel to solve them.

A new way of communication with travelers

Through our solutions we can interact with the passenger directly and indirectly:

• Through the preparation of surveys we can know the passenger satisfaction index, which will allow us to define improvement actions aimed at increasing the influx of travellers.
• Thanks to the information on connection ratios, we can know which profile of travelers and routes are the most used .
• We have an advertising module managed from the access page or by sending advertising content that allows us to consider an income channel to be able to recover investments in this service.

We have before us an opportunity to take the leap to professionalize, improve and make profitable the provision of this service in your fleet and we will be delighted to contribute to this change and become your travel companion in this experience.
At Azimut we are convinced that this does not have to stop . Count on us!